Return Policy
Order Cancellation
We accept order cancellations before the product has been shipped or manufactured. If the order is canceled, a full refund will be issued. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept product returns. Customers have the right to request a return within 14 days after receiving the product.
To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging. We require a receipt or proof of purchase for the return. Please do not return the item to the manufacturer.
Customers are only charged once for shipping costs (this also includes returns); no restocking fee will be charged for returning a product.
Refunds (if applicable)
Once we receive and inspect your return, we will send you a confirmation email. We will also notify you whether your refund has been approved or rejected. If approved, your refund will be processed, and the amount will automatically be credited to your credit card or original payment method within a few days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. It often takes a few days before a refund is posted. If you have done all of this and still have not received your refund, please contact us at service@msicia.com.
Return Address
Please contact our customer service team at service@msicia.com to obtain the return address.
If the return is initiated by the consumer, the consumer will be responsible for the shipping costs. The specific fee will depend on the express courier company you choose.
If the products are damaged or incorrect due to our error, the consumer will not be responsible for the shipping costs.
Return Address:
3/F, Building A, Heyu Industrial Zone,
Zancheng Street, Fuhai Subdistrict,
Bao'an District, Shenzhen, China.